Refund policy

Every Mayu order comes with a 30-day money-back guarantee. If it isn't working for you, we'll make it right.

How the guarantee works

• You have 30 days from delivery to ask for a refund.
• Opened and used bottles are covered, so give it a fair try first.
• We'll ask you to send the bottles back before we refund you.

How to start a return

Email us at support@mayubloom.com with your order number and a short note about what's wrong. We'll reply with return instructions and the address to send it to. Please wait for our reply before you mail anything, since returns sent without instructions can't be processed.

Refunds

• Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged.
• Refunds are processed within 5 business days after we receive your return.
• Original shipping fees aren't refundable.

Your bank may take a few more days to post the refund.

Bundle deals

Refunds are based on what you actually paid. If you send back everything from a bundle, you get back what you paid for it. If you keep some of the bottles, the ones you keep are charged at the single-bottle price, and that amount comes out of your refund.

Damaged or wrong items

If your order arrives damaged or leaking, or isn't what you ordered, contact us within 48 hours of delivery with clear photos and your order number. We'll send a replacement or refund you, and you won't pay for return shipping.

What isn't covered

• Requests sent more than 30 days after delivery
• Gift cards

EU 14-day cooling-off period

If your order ships to the European Union, you can cancel or return it within 14 days for any reason. For hygiene reasons, this applies to unopened bottles.

Questions

Email us anytime at support@mayubloom.com or use our contact page.